Job Vacancies

Job Title

Reception & Office Administration Support

Purpose of Role

To work on a busy Reception desk to be the first point of contact for all learners and clients of Farm Ed. You will also provide admin support for a busy office.

Roles & Responsibilities

Front of House & Customer Service:

• Greet and welcome visitors in a friendly and professional manner.
• Serve as the first point of contact for all incoming calls.
• Answer all incoming calls, providing assistance or directing them to the appropriate staff member.
• Provide relevant information to potential learners from a sales perspective, ensuring they have an understanding of available courses and services.

Communication & Coordination:

• Answer and manage all incoming emails to the main office inbox, ensuring timely responses and accurate information is provided.
• Direct calls and emails to the relevant staff members, ensuring effective communication within the team.

Post and Mailing Duties:

• Collect, sort, and ensure all outgoing post is delivered to the post office promptly.
• Manage and arrange for any post to be sent out of the office, ensuring all mail is dispatched efficiently.

Administrative Support:

• Provide general administrative support to the team as needed, assisting with filing, data entry, and document preparation.
• Assist with reviewing programme course work as needed, ensuring that all necessary materials are reviewed in a timely manner.
• Prepare course materials for upcoming sessions, ensuring that all materials are organised and ready for delivery.
• Note taker for meetings

Additional Responsibilities:

Assist with any other administrative tasks as required to ensure the smooth running of the office.

The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office

Skills & Competencies

• Professional Knowledge & Experience
• Knowledgeable and proficient in Microsoft Teams, Excel and Word
• Working in busy office environment with competing demands

Organisational Skills

• Ability to multitask and prioritise effectively.
• Strong organisational skills and attention to detail.

Communication & Interpersonal Skills

• Strong communication skills, both written and verbal.
• Excellent customer service skills with a professional and friendly demeanour.

Qualifications & Experience

• A qualification in Office Administration is desirable
• 2 years experience working in a busy office environment
• Experience with MS Teams
• Experience in MS Office
• Experience in Customer Relations

Location

Erasmus Smith House Cahir Co Tipperary Hours of Work

25-39 hours per week Annual leave

20 days per annum (pro rata for part time employees)

For all enquiries, please email breda@farmed.ie breda@FarmEd.ie or call 086 6053811